CRM Capabilities
Other Customer Relationship Management (CRM) related capabilities we can provide include:
| Sales Support | Time management functionality |
| Contact management profiles and history, account management activities | Single user and group calendar/ scheduling, auto e-mail |
| Customer service and support functionality | Marketing |
| Incident assignment/escalation/tracking/ reporting, problem management/ resolution, order management, warranty/contract management | Campaign management, opportunity management, Web-based reporting, market segmentation, lead generations/ enhancement/tracking/mailing |
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Field service support functionality |
Data synchronization functionality |
| Work orders, dispatching, real time information transfer to field personnel via mobile technologies | Mobile synchronization with PDAs, enterprise synchronization with multiple databases/application servers Can securely link directly with utility databases |